Being there to compassionately support those you coach and manage can go a long way to enhancing the customer experience as well as build employee loyalty.
Those who follow this blog know I believe that managers are the coaches of their corporate teams, no matter how big or small those teams might be.
I’ve had my share of critical coaches and can honestly say that being shamed or embarrassed to perform at a high level has never worked. It was always the coach who showed a concern for me as a human being that got my respect and admiration. I would go to the mat for the manager who showed me compassion.
Psychological studies have been done to show the effects of compassion on the brain. These studies conclude that having a compassionate approach with your coaching and management style is far more effective for improving performance, and that there are tangible benefits to your employees and customers.
[tweetthis]The style you adopt as a coach can have an impact on your firm’s profitability.[/tweetthis]
Your employees are impacted by compassionate coaching. Here are a few outcomes of adopting a compassionate style for your organization:
- Happy and healthy employees. Knowing that a manager and the organization have the employees’ best interests at heart can lower stress and foster more relaxed working conditions. Stress is a known contributor to many diseases. A healthier workforce means more profitability.
- Prompt action. When employees know that a manager cares about their success, they are apt to take quick action on the advice and counsel offered by that manager.
Not only can your organization benefit. Here are 2 ways compassionate coaching will impact the customer experience:
- Employees will be more helpful. In a business setting, you want your customers to see your staff as having the desire to be of assistance. When employees perceive that management wants to help them, they will want to pay it forward by offering to be of service to customers.
- Employees will have increased empathy. By showing your staff compassion, you teach them to have compassion for others. Developing the ability to understand the situations of others will have the effect of deepening the relationship your employees have with your customers, fostering loyalty and repeat business.
Be a part of your firm’s positive culture. Compassionately help someone to improve.
As a manager who sees themselves as a coach, how have you compassionately coached someone to higher performance?
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