Market Viewpoint is a mystery shopping company providing expert customer experience research and consulting services since 1996.Client Login | Shopper Login
Professional Mystery Shopping Company
Customer Service Evaluations

Legitimate Mystery Shopping Can Help You
Transform Customer Interactions into
Customer Experiences...

Premier Mystery Shopping Company

It's no secret that customer retention is the key to higher levels of profitability. To retain more customers, it takes more than mere interaction, it takes providing them with positive customer experiences - each and every time.

Things You Might Want to Know About Market Viewpoint’s Premier Mystery Shopping Services...

  • Servicing varied and diverse industries concerned with customer satisfaction
  • Global Support: National and International clients
  • Conducts over 5, 000 customer service evaluations and customer service audits each year
  • Supports a database of 7, 000+ professional field researchers
  • Established in 1996 as a professional mystery shopping company
  • Expanded in 2001 to include training, publishing, and coaching divisions
  • Trademarked in 2009 as a nationally recognized brand and market research leader

What You Can Expect From Us...

  • Depth of experience in working for a wide range of industries
  • Honest customer service evaluations conducted with integrity and discretion
  • Individualized service recognizing your unique needs
  • Regular communication, feedback, and updates throughout your project
  • Professionalism
  • Support
  • Our guarantee: we stand behind our work

© 2017 Market Viewpoint · 995 Fairview Road · Suite 202 · Glenmoore, PA 19343-1813 · Phone: 610-942-7030 · Fax: 610-340-2431