Glenmoore, PA research firm awarded MSPA-Americas Elite Status at CXE3 Conference
Glenmoore, PA – November 2018 – Angela Megasko, CEO of Market Viewpoint, LLC, accepted the professional organization, MSPA-Americas, Elite Award for 2019 at their annual CXE3 Conference in Cleveland OH.
Megasko was excited to again bring the award back to share with her staff and independent mystery shoppers.
“This award is for our entire team. Every staff member contributes to making sound operational decisions and providing our client with honest, valuable information in the mystery shopping process,” says Megasko.
“I continue to encourage our team of independent contractor mystery shoppers to become educated, certified shoppers, assuring our client’s confidence they will receive credible and beneficial customer research.”
MSPA-Americas is the professional association representing the customer service experience industry throughout North and Latin America. Mystery shopping companies and mystery shoppers can be members of the organization. Each year MSPA-Americas awards the “Elite” status to those mystery shopping and research companies who shoulder the advancement of the customer experience industry through active involvement in MSPA.
For over 20 years, Angela Megasko has owned and operated Market Viewpoint, LLC, working with Fortune 500 companies’ worldwide in assessing the levels of customer service their staff provides to their customers. In business circles, Angela is known as “Jane Bond” – a nickname that came about as a result of the work she does in the secret shopping world. She is the go-to resource for effective strategies that maximize the profitability of customer relationships.
For more information on how to measure your customer’s experience through mystery shopping or to become a mystery shopper for Market Viewpoint, visit www.marketviewpoint.com
About Angela Megasko & Market Viewpoint
Angela Megasko, is Pennsylvania-based business owner, consultant, entrepreneur, author, business performance coach and professional speaker. As president and CEO of Market Viewpoint, an international professional mystery shopping and market research firm, Angela is dedicated to evaluating the customer experience to enhance the growth and profitability of the clients she serves. A speaker, trainer and coach, Angela has had multi-national experience delivering workshops, classes, seminars and webinars on a variety of business subjects. She is also a certified yoga instructor. For additional information visit our website or call 610-942-7030.