It’s been several months (7 to be exact) since I last blogged or sent out a newsletter. It was time for Market Viewpoint to assess the focus of our client and prospect contact through emails, blogs, direct mail and social media.
After all, we are in the business of helping you evaluate YOUR customer’s experience, so I thought it was only right to look at the relevance of our messages and how we communicate with you in recognition of your busy schedule, time constraints and overcrowded inbox.
In this fast-paced, always evolving, work place, however, there is important information to share about current trends in customer expectations, new technologies and fresh, innovative products that are available for you to use to evaluate and measure your customer’s satisfaction.
You need to know this stuff!
This is the Beginning of Something New
So, with your permission, every Thursday you will receive a short email designed to keep you up to date on:
- Changes and trends in the world of customer service evaluation
- Optimizing your customer’s experience
- Keeping your staff motivated and engaged
- Tools available for you to measure and assess through all your portals of entry (phone, online, in person).
The emails won’t take up a lot of your time, but they will be focused on one topic and filled with useful information (just like your mystery shopping reports!)
I could have just started sending you articles and information, but I respect your time and inbox space. If you don’t think you’ll have time to fit this into your reading list each week, feel free to click on the unsubscribe button below.
I get it. There are only so many hours in a week. (And if you ever wanted to come back, you can always find us at www.marketviewpoint.com).
If you choose not to hit unsubscribe – thank you! (and if someone forwarded this to you or you are reading it on social media and you are choosing to join us – thank you too!)
I promise the content you receive each week will provide you with material, facts and news that will create conversation and meaningful activity within your organization.
I look forward to talking with you each week! “See” you next Thursday!
To your success,
P.S. If you know of anyone else who is interested in knowing how to evaluate and measure their customer’s experience and satisfaction, please forward this to them! They can sign up here to receive these posts.