I always loved the first day of school. The thrill of learning new things was, and still is, exciting for me, and I bet a lot of your employees feel the exact same way. Keeping up with the latest in your industry is important (and in some cases mandated), but so is making sure that your staff knows how to handle the various customer situations they will encounter each and every day.
Enjoy this new video of some things you might want to consider putting into your training programs for this year.
To see the previous installments in this series, be sure to stop by our YouTube channel for more great tips and information!