I was recently hired to conduct a cutting-edge training program for one of my clients in the real estate industry. As the employees were arriving, they were invited to help themselves to a continental breakfast being provided by the company.
As I was standing in line with one of the workshop participants, I began to hear him complain, under his breath but loud enough for those nearby to hear, that only coffee was being served, no tea. Keep in mind, there were plenty of juice selections and water but this did seem to appease the complainer.
I couldn’t believe what I was hearing! In my opinion, the company didn’t have to feed the employees at all. This was an extra nice thing they were doing to add to the workshop experience.
How could this employee be so incredibly ungrateful? Why do so many of our employees feel a sense of entitlement when it comes to the nice things employers do to show appreciation? More importantly, is it possible that some of this attitude is being passed along to the customer?
How do you communicate your corporate acts of appreciation so employees know it’s above and beyond what you are required to do for them?
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