I was recently asked about the importance of strategizing for the customer journey. And what you need to understand about your customer to get it right. You …
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Market Research
Is Listening to the Voice of Your Customer in your Budget?
How well do you listen to the voice of your customer (VoC)? Where do you hear them talking? And why should you care? You care because it means increased …
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How to Provide Competent Customer Service
Data drives our society. There are numbers and statistics for everything and anything. Some make sense, and some make no sense at all. The statistics below …
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