Without the proper identification of employees with whom mystery shoppers interact, it becomes impossible for our clients to properly recognize an employee who …
Market Viewpoint
Be Their “Fly on the Wall”
When completing the narrative portion of your mystery shopping reports, be sure to answer the questions that are being asked. Most reporting forms are set up …
Why Mystery Shopping During the Holidays Is Helpful
We all know the scene inside a busy store during the holidays or on special occasions. The number of shoppers is multiplied many times over, and employees are …
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