Client Blog

I recently discussed finding the WHY in what you do each day. Be it work, volunteering, or play – there ...
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When Dave was hired by the aviation manufacturer to replace the soon-to-retire manufacturing engineer, he was sure the transition would ...
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Forrest Gump told us “Life is like a box of chocolates. You never know what you’re gonna get.” I believe ...
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We all have those employees who go above and beyond. The ones who ‘get’ your vision. Who pick up and ...
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Training is a hot topic these days. There are the popular discussions about sensitivity training spurred on by racial bias ...
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Do you remember when you were brought on board with your current employer? I bet one of the ‘perks’ was ...
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In a culture where few know how to agree to disagree, most people would nod yes when you state there ...
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(Updated from original publication on August 4, 2016) For several years, there has been discussion on how expensive and useless budgeting ...
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A lot of money is spent coming up with ways of making your customer happy. Give-aways, rebates, discounts, loyalty cards ...
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I often write about the ‘fly on the wall’ perspective of your customers’ experiences. Many managers believe that they have ...
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A common misconception is that customer experience is providing your customer with an experience unlike any other. But you don’t ...
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You wouldn’t think a mystery shopping provider would talk to you about the problems with mystery shopping. But I can’t ...
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