Client Blog

For Want Greater Success at Your Job (and life) – Try This!

Your ability to delegate is directly related to your level of success. Let me share a little story with you about an ...
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Is That My Smoothie? Paying Attention to Your Customer!

During a recent trip, my friend stopped to grab a smoothie at an airport vendor. No one else appeared to ...
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It’s Customer Service Week – How are You Celebrating?

In 1984, the International Customer Service Association started Customer Service Week to recognize those individuals who deliver value and great ...
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Will Artificial Intelligence Replace Call Centers?

Artificial Intelligence (AI) will continue to grow and influence interactions in our lives and workplaces. Call it Siri, Alexa, Cortina ...
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Good Customer Service Starts at the Top

“Good customer service starts on the inside with the company’s culture.”, says Shep Hyken, Customer Service Expert. In a recent ...
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Bringing Customer Service to your Web Site

Business of all sizes are running differently than they were 10 years ago. With very few exceptions, every business needs ...
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Natural Disasters Reveal the Ultimate Example of Customer Service

In a general sense, many of us turn our heads away from what might matter most until that person/thing/issue is ...
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Happy Labor Day

As we wind down the summer and celebrate a long holiday weekend, we want to say Thank You to our ...
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3 Inspiring Workplace Lessons Gained from Watching the Solar Eclipse

The Great American Solar Eclipse has come … and gone. Billions of dollars and time spent for an event that ...
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Is Listening to the Voice of Your Customer in your Budget?

How well do you listen to the voice of your customer (VoC)? Where do you hear them talking? And why ...
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Managing the Negative Employee

As managers, we are tasked with making sure others do what we are ultimately responsible for. Don’t you find it ...
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Think Small – To Be Big!

Business owners and managers have always been encouraged to Think Big! Look at the BIG picture. Don’t focus on the ...
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