Client Blog

Candace couldn’t wait to get the results from the first round of mystery shops. But now that she had the ...
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A common misconception is that customer experience is to provide your customer with an experience unlike any other. But you ...
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This week we feature an article by Johanna Rivard about the Perfect Customer Service Manager. Your staff is only as ...
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A couple of weeks back I emailed to tell you that my coaching schedule is opening up starting in April ...
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In an April 2017 Ted Talk, Tim Ferris, author of The Four-Hour Workweek, shared how a low moment in his life ...
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Why is it most of us have little problem in understanding the need for a sports coach, an acting coach, ...
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Every two years we get to watch the most amazing athletes on the planet strut their stuff. These talented young ...
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Trends show that the current workforce places a high value on learning and development. And customers are choosing who they ...
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You can talk with your employees about delivering an amazing, excellent, or outrageous customer experience, but how do you make ...
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Trends show that the current workforce places a high value on learning and development. And customers are choosing who they ...
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Reading mystery shopping reports for twenty plus years has been interesting. I’ve gained a lot of insight into how different ...
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Our series on how to choose a mystery shopping company winds up with this post. We’ve shared tips on characteristics ...
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