Client Blog

With Amazon’s proposed purchase of Whole Foods, managers of Whole Foods stores are now worrying about keeping their own jobs ...
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A recent piece I wrote discussed how the customer expectation has not changed in 20 years. Your customer wants you ...
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Think back to just 20 years ago. The internet was in its toddler years. And the general population was having ...
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Anthony’s Pizzeria. Of the 61,000 + pizzerias in the United States, how many do you think are named Anthony’s? Or ...
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The core of your customer experience is about building credibility with customers. And how to motivate employees to build that ...
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Customer experiences are happening all the time. While you are in planning meetings, at vendor events, networking, at home and ...
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Most vacationers may only intend to visit your place of business once. But, according to a cheapflights.com poll of 1053 ...
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You only get one chance to make a first impression. That line applies to many aspects of life – interviewing ...
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Keeping up with the success of the various touchpoints of your customers’ experiences with your company shouldn’t be overwhelming. But ...
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A lot of business spend a LOT of time on creating ways to attract new customers. And not nearly enough ...
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Looking at the touch points of your customer’s journey can help you determine where improvements can be made to increase ...
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Committing on line and mail fraud is a serious crime. If you see advertising for shoppers as a mystery shopping ...
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