Client Blog

How well do you listen to the voice of your customer (VoC)? Where do you hear them talking? And why ...
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As managers, we are tasked with making sure others do what we are ultimately responsible for. Don’t you find it ...
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Business owners and managers have always been encouraged to Think Big! Look at the BIG picture. Don’t focus on the ...
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Data drives our society. There are numbers and statistics for everything and anything. Some make sense, and some make no ...
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I recently had the opportunity to be part of a panel of customer service experts and business leaders, sharing our ...
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After you do something for a while, most people get comfortable and a little bit ‘lazy’ about following all the ...
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There is a new bar in town. No, not that kind of bar. The new bar is the standard level ...
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Have you ever been in a store or an office talking with the staff about what you are looking for ...
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With Amazon’s proposed purchase of Whole Foods, managers of Whole Foods stores are now worrying about keeping their own jobs ...
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A recent piece I wrote discussed how the customer expectation has not changed in 20 years. Your customer wants you ...
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Think back to just 20 years ago. The internet was in its toddler years. And the general population was having ...
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Anthony’s Pizzeria. Of the 61,000 + pizzerias in the United States, how many do you think are named Anthony’s? Or ...
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