Enjoy this video business tip about how to coach employees after a bad mystery shop.
Some managers fear receiving a bad mystery shop on an employee but I see it as an
opportunity to work with that employee to improve their performance.
- Don’t wait to review a mystery shopping report – good or bad.
- Tell the employee why outstanding service matters every day no matter how they may be feeling about their job.
- Get ready for explanations and excuses from the employee then work with them and agree on a plan to improve their performance.
- Follow up with the employee to see how the plan is working for both parties.
Enjoy this new video that we recently posted to our website with an approach you might
way to consider when it comes to coaching employees who don’t do so well on their