During the month of November, we Americans think, read, write about, and focus on the subject of gratitude. It’s the season of the harvest and an opportunity to take stock in all the things that we are thankful for in our lives.
This month, I thought it might be fun to take a look at the little things companies do for us to make our lives easier as customers. Too often we focus on all the things that go wrong with our customer experiences that we forget to note the good things. It’s the little things that keep me going back as a repeat customer and I bet it’s the little things that keep you going back too.
The purpose of today’s special blog posting is dedicated to introducing you to our guest blogger for the month of November. I know you are all going to enjoy the postings of Kathy Blumenstock. A friend for many years, Kathy is a media professional who has some very interesting experiences with customer service. Kathy currently writes Animal Planet’s “The Mole” blog – http://blogs.discovery.com/the_mole. A career journalist, she has been a reporter and writer for The Washington Post, Sports Illustrated, USA Today, NBC News and Entertainment Tonight. Kathy also contributes feature stories to Knitchmagazine.com and Knit ‘N Style magazine. I know you are going to enjoy Kathy’s stories and observations. I am thankful to her for sharing them!
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