In 1984, the International Customer Service Association started Customer Service Week to recognize those individuals who deliver value and great service to their customers.
As customer service researchers, we encourage you to recognize those in your organization who come face to face (or ear to ear, or keyboard to keyboard) with your customers all year long.
But doing something special during Customer Service Week can help to elevate morale and make the entire staff feel valued.
A business will do a better job of providing high-quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. ~ Proclamation signed by George Bush in 1992
There are inexpensive and fun things you can do for your staff to make them know you appreciate their efforts. Pinterest has a board full of ideas that can even be done at this late date!
Or donuts …
Or fun and games …
All are fun, team building types of gifts and activities. And there are many more.
Recognizing Those Who Do So Much
Another way to create recognition and increase employee engagement is to find/fund a common cause. Considering the recent natural disasters, allowing people to take time to assist in an affected community or raise funds for a particular group is a form of recognition where many can benefit. And one appreciated on many levels.
But what is most important to most people is the recognition that they have done a good job. That their talent and skills are valued. And that they have made a difference in the organization.
So in between the treats, the games, and maybe even a luncheon – you can spend a few minutes recognizing those who do so much to keep your company doors open and your customers to come back again and again!
Do you have a special event planned for Customer Service Week? Share below so others can learn from you!
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