A common misconception is that customer experience is to provide your customer with an experience unlike any other. But you don’t have to go crazy thinking of new ideas because …
Customer experience … is your customers’ perception of how your company treats them.
You don’t necessarily need bells, whistles, and trampolines to provide an outrageous customer experience. Although it can help. A Gartner survey revealed, 50% of consumer product investments are being redirected to customer experience innovations.
Bottom line is to keep the focus on how your product or business makes people feel good about themselves. A customer’s experience with your organization should leave them with the feeling they made a good decision to choose YOU.
Because as we know – it’s all about them!
According to Deloitte, 62% of companies view customer experience delivered by the contact centers as a competitive differentiator.
Have you asked your customers if they feel they’ve made the right decision by buying from you, eating at your restaurant, banking with you, joining your spa, or doing business with you?
Ways to Get to Know Your Customer
At Market Viewpoint we do a lot of asking. And listening.
Based on your responses, we developed products and programs to make it easy for you to assess customer experiences and satisfaction.
Snap Shops, our self-serve mystery shop product allows you to order your own mystery shops on your own schedule. One shop or several at a time.
Our staff of research experts can provide you with on the spot mobile surveys, follow up surveys, and exit interviews. Our analytical and reporting system will show you exactly what your company needs to do to retain loyal customers. And good employees.
There are customized mystery shopping programs where you can get ongoing, in-depth, objective feedback about experiences with your organization. Customized reports help you to trend and track how well your company is responding to the findings.
Are you ready to check in? Isn’t it time to really understand your customer’s experiences? And know if you make them feel they made the best decision by choosing you?
Contact me today for a free consultation to determine which of our services will work best for you!
After all, we believe, it’s all about you!
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Angela can show you how mystery shopping can help your bottom line! Contact her today to schedule a free consultation.