Written by Angela Megasko – President and CEO of Market Viewpoint, LLC
Recently, I wrote about giving your customer the experience that they want. But how do you keep them coming back?
Quality (88%) and customer service (72%) are what drive customers to return to a business – as can be seen in this infographic from Zendesk.
Most importantly, 78% said they show their loyalty to a company or brand by spreading the word and telling others. You can bet the same 78% will tell others when they are not happy as well!
What do your customers believe about your quality and customer service? If you aren’t sure, contact me today and we’ll discuss how you can find out!