See your business through your customers’ eyes,
… one mystery shop at a time.
Snap Shops provide you with real customer experience data to identify…
How your customers are treated when you are not on site
What employees do when you are not watching
Employee strengths and weaknesses
Customer retention issues
“I manage several properties for an investment firm. I have a limited budget that I need to use for a variety of purposes. Snap Shops provides me an affordable option for assessing how the leasing agents are doing, where they need additional training and who should be recognized for outstanding service.” – Pamela S., Property Manager, Philadelphia, PA
Snap Shops are for …
- Owners of businesses with 1-5 locations who can’t be everywhere at once.
- Managers who prefer to order mystery shops when you need them, as you need it done!
- Spot Checks on a location, person or a follow up to another mystery shop.
- Customer Service Evaluations – when you want to take that peek to know what’s going on. Helps to determine where additional training or coaching may be required.
- Launches of new products or campaigns as a way to make sure required promotional materials are displayed.
- Leaders who want to know what is going on in their business and manage the data without commitment or a contract.
“We were part of the trial for Market Viewpoint’s Snap Shops. I thought it would be fun to ‘check in’ to see what my staff was up to when I was at the other store. Whoa! I received insight that I did not expect. I now order a Snap Shop whenever my gut is telling me to make sure all is running as expected. It’s quick, easy, and affordable for a small business like mine. – Frank R., Sandwich Shop Owner, Baltimore, MD
How Snap Shops Work
Pricing starts as low as $30. No setup fee!
- Choose which report type fits your industry/need
- Determine how many shops you want for each location
- Make minor changes to the report form to customize to your needs
- Order and pay for the shop online
- You will be sent an email confirmation
- A notification and link to the report will be sent when it is completed
- Dashboard with an analytical summary available at no extra charge!
Stop wondering about what is going on in your business! Get real data from real customers today!