Mobile Instant Surveys – What did your customers experience TODAY?
With our Mobile Instant Survey program customers who are in your location will get a notification on their phone, answer your questions about the location or their experience, and the results will be returned to you immediately!
You can advertise to your current customers through a link on a receipt or QR Code. We make it simple for you to get instant customer feedback at any or all your locations.
Follow Up Surveys – When your customer rates your business a 6 out of 10 on a customer satisfaction survey, you need to know why.
A follow up phone call or additional survey to ask about specific concerns – and what you can do to improve – is the best path to creating a customer-focused culture.
Market Viewpoint can design a follow up survey and program that works for your company. Our experienced team of field researchers calls on your behalf. Detailed reporting of findings are delivered promptly.
Expectation Surveys – While it is important to know what your customer’s experience was, there are times when a bit of research to understand what your customer needs and expects is worth its weight in gold.
Customers’ expectations are changing rapidly – why not ask them what you need to do to retain them as a loyal customer?
Exit Interviews – Want to know why your customer is not renewing their membership or has asked for their records to take to a new provider? Keep a pulse on your customer’s satisfaction with your services by conducting Exit Interviews.
We can help you develop a process for feedback – and possibly assist in retaining a customer or two!
Loyalty Plan – What value does your loyalty program bring to your customer?
Are you sure your loyalty program makes your customer feel like a VIP? You have invested a lot of time and money into creating the program, why not ask your customer how it is working?
We can help you understand how to best use your loyalty program tool for customer retention.
Contact us for a free consultation to learn how feedback surveys and programs can provide you with valuable customer retention solutions.