We are living in a tumultuous time in history. Having become more connected with practically everyone, thanks to technology, we seem to be more disconnected in our way of thinking. And sometimes in our way of life.
There seems to be little time for listening and finding ways to agree. And a lot of time and energy spent on making sure others know our point of view.
Hours upon hours are spent by people writing, posting, and tweeting to let people know what they think.
Without even being asked, most ranting types of individuals believe they provide useful information to other. Others who they believe are less informed than they. And that brutal honesty and shaming of others is the only way change will happen.
What? Can’t I Say What I Want to Say?
Sharing opinions and open discussion are not bad at all … when done with the right intent and consideration for the person on the receiving end.
Take, for instance, sharing your observations and thoughts when writing a mystery shopping report.
The intent is to provide useful information to the client company about a customer experience in their place of business.
Shoppers, when writing reports, are expected to provide honest feedback about their interaction and what they saw when at a client site.
So how is this different from what we see going on in the world, online, and on television? You are providing information to those who are unsure of what is going at their place of operation. And being honest about what you have observed and experienced.
The difference is in the consideration you show for the people receiving and reading your reports. You can say what you want to say… but for the right reasons.
Mystery shopping is not:
- A way to get someone fired.
- Management’s way of ‘spying’ on their staff.
- A tool for a customer posing as a shopper to get back at an organization they dislike.
What Mystery Shopping Is
Mystery shopping is a way for you, as an individual to provide when asked, your observation and opinion.
Unlike a raving poster, you understand that shaming someone is not the way to success.
Your purpose is to get paid for the service you are providing. And to make a difference in the lives of those on the receiving end of your report.
Mystery shopping is not a way for you to get your frustrations out on an organization. But it is a way to provide actionable items for our clients to use to train, support, and reward their staff.
Working as a mystery shopper is a way to be connected to something bigger – and better – than just ourselves.
Perhaps you can set an example for others in the world to follow?
How have you found mystery shopping to be rewarding to you? Share below so others can know how great it is to be a mystery shopper!
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Do you know someone who would be a good mystery shopper? Please forward this post to them! You’ll be sharing the wealth and spreading happiness! And, after all, isn’t that what we all want?