How we do it!
Market Viewpoint is a premier mystery shopping company driven to deliver the ultimate in customer satisfaction.
For that reason, we spend time in the initial stages of your customer service audit project to develop a clear understanding of your goals and objectives. We work with your internal team to develop your survey instrument and any standards that may be necessary to ensure that a consistent approach is used by all of our highly-trained field representatives. During the pre-launch phase of your program, we will also design your database and statistical reports to help you track and trend your progress over time. We firmly believe that form follows function.
After your program is launched, we pride ourselves on keeping you posted during the review and evaluation process. Our account management team is not shy about asking questions if they have them. We work hard to keep the lines of communication open between our team and yours. Your satisfaction is our goal.
After each customer service evaluation period, Market Viewpoint will provide you with the data you will need to make the changes in your organization that will help you increase customer retention and satisfaction. Our work is intended to help you see your operations through the eyes of your customer. Make sure they always see you at your very best!