- Quick tempers;
- Snappy answers to questions;
- Missed deadlines;
- The delivery of poor customer service and poor quality work;
- The haunting look of exhaustion; and
- Lack of creative energy;
…are all indicators that it’s time to help.
Your employees depend on you to recognize those who are drowning in the sea of work/life-balance frustration. Most won’t speak up for fear of being singled out as a complainer.
But they expect and appreciate you when you try to make life a little easier, especially for those who are carrying excruciatingly heavy loads.
[tweetthis]There are ways to ensure employee workloads don’t get to the point of meltdown.[/tweetthis]
Some of the ways you can help on a regular basis are easy and inexpensive, while others are more elaborate and part of a more formal plan in the organization. Consider the following:
- Be aware. Know when members of your staff are overwhelmed. The signs for everyone vary but are usually clear.
- Set realistic workloads. Have open discussions with your employees to determine how heavy a load they can bear.
- Remove interruptions. Give employees permission to put the phone on “Do Not Disturb” for an hour or so each day, or dedicate a “Silent Workspace” in a conference room where employees can focus and work, uninterrupted, away from their desks for specified periods during the day.
- Provide resource material. Assemble information on childcare, eldercare and pet services for your employees who have these populations depending on them at home. As well, consider assembling a list of healthy restaurants that offer takeout in the area for those times when an employee won’t have time to prepare dinner. Better yet, negotiate with that restaurant to offer your employees a discount for their patronage.
- Other more formal services to consider for the terminally burned-out include:
- Wellness programs;
- Financial planning; and
- Concierge services.
Your customers expect great service from creative, happy and enthusiastic employees. If an imbalance exists for too many of your employees, it will impact the level of customer service you deliver, and this will surely affect your bottom line.
What kinds of things do you do for your staff to help them keep work and life in balance?
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