MEASURE
Mystery Shopping – What Gets Measured Gets Managed
Mystery shopping reports are observations and details of real customer experiences that provide your company with the data you need ...
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Customer Feedback
Mobile Instant Surveys – What did your customers experience TODAY? With our Mobile Instant Survey program customers who are in ...
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Product & Price Audits
Sometimes evaluating undercover is not necessary. Revealed checks on operational excellence at your locations may need to be conducted. Audits ...
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Employee Surveys
Keep in tune with your most valuable resource – your employees. Too often we forget to ask that vital question ...
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Competitor Studies
An easy way to gather information about other businesses in your industry is to conduct competitor studies. Auditing or mystery ...
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MANAGE
Data Analysis
Mystery shopping, audits and surveys provide snap shot views of experiences and opinions. Individual reports (raw data) provide critical information ...
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MVP Dynamic Data Reporting
MVP Dynamic Data Reporting allows you to create views to magnify, track, trend and drill down to see location, regional ...
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Executive Summary
The value in gathering data, creating graphs and following trends is in the actions that follow the research. Market Viewpoint’s ...
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MOTIVATE
Recognize & Reward
Research data in the form of mystery shops and satisfaction surveys provides you with multiple views into your customers’ experiences ...
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Training and Human Resources
Market Viewpoint’s training programs are designed to provide today’s complicated and varied workforce with the tools needed to deliver top-notch ...
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Coaching Services
Mystery shopping produces reports that demonstrate strengths and weaknesses in the human resource and operational environments of organizations. Today’s business ...
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