Services

Mystery Shopping – What Gets Measured Gets Managed

Mystery shopping reports are observations and details of real customer experiences that provide your company with the data you need ...
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Customer Feedback

Mobile Instant Surveys – What did your customers experience TODAY? With our Mobile Instant Survey program customers who are in ...
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Product & Price Audits

Sometimes evaluating undercover is not necessary. Revealed checks on operational excellence at your locations may need to be conducted. Audits ...
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Employee Surveys

Keep in tune with your most valuable resource – your employees. Too often we forget to ask that vital question ...
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Competitor Studies

An easy way to gather information about other businesses in your industry is to conduct competitor studies. Auditing or mystery ...
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Data Analysis

Mystery shopping, audits and surveys provide snap shot views of experiences and opinions. Individual reports (raw data) provide critical information ...
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MVP Dynamic Data Reporting

MVP Dynamic Data Reporting allows you to create views to magnify, track, trend and drill down to see location, regional ...
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Executive Summary

The value in gathering data, creating graphs and following trends is in the actions that follow the research. Market Viewpoint’s ...
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Recognize & Reward

Research data in the form of mystery shops and satisfaction surveys provides you with multiple views into your customers’ experiences ...
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Training and Human Resources

Market Viewpoint’s training programs are designed to provide today’s complicated and varied workforce with the tools needed to deliver top-notch ...
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Coaching Services

Mystery shopping produces reports that demonstrate strengths and weaknesses in the human resource and operational environments of organizations. Today’s business ...
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MEASURE