Contractual Status and Compensation
All mystery shoppers who engage with Market Viewpoint, LLC are independent contractors and are not employees.
As an independent contractor, you will be paid per project. The amount of reimbursement will vary from one project to another, but the range of reimbursements is between $10 and $100. There may also be times when you are reimbursed for certain purchases. The terms of each engagement with our firm will be spelled out in a letter that you will receive when you choose a project.
We process contractor payments the last working day of the month following the month in which the project is completed. We reserve the right to adjust this date based on holiday and staff schedules. Shoppers are paid for all work and reimbursed purchases completed for their project(s).
Market Viewpoint uses PayPal to pay shoppers for completed assignments. Please make certain that the information in your shopper profile is correct, especially your PayPal address. If you have any questions about our payment procedures, ask your scheduler. For information about PayPal go to www.paypal.com.
Should you make $600 or more working with Market Viewpoint, LLC during the calendar year, we will issue you a 1099 Statement to be used in the filing of your Federal and State Income taxes. We also require that you complete and sign the necessary W-9 form that we are required to have on file for you.
Market Viewpoint, LLC reserves the right to withhold or adjust payment for any work that is incomplete, falsified, late, or completed without regard to the instructions for the assignment.
As a mystery shopper for Market Viewpoint, LLC, you will be expected to maintain the highest standards of confidentiality for our firm as well as for our clients. Under no circumstances are you to share any of our internal documents with other shoppers or mystery shopping companies. Documents such as forms, standards, correspondence, completed reports, etc. are the property of Market Viewpoint, LLC and are under copyright protection.
For the protection of our clients, we also require that you not discuss your assignments with parties or individuals outside of the Market Viewpoint organization.
As a project broker, Market Viewpoint takes an individualized approach with all our clients. For this reason, shoppers are assigned based on the needs of our customers. The type of customer the client wants to attract is also taken into consideration. Shoppers can also be assigned based on matching the target market profile or demographic considerations of a project.
Shoppers are also selected based on their ability to complete assignments on time, their writing skills, ability to follow instructions, perseverance, observation skills, record-keeping practices, and willingness to thoroughly complete all assignments.
Honesty and Integrity
Our clients expect honest assessments of your experiences on your mystery shopping assignments. With that in mind, all your work should be conducted with the highest standards of integrity and honesty. Accurate dates and times are critical to the reporting process as are the accuracy of your observations.
If you chose to shop with us, you must keep in mind that the reports you submit directly affect the lives and careers of the persons being evaluated. It is for this reason that Market Viewpoint requires that all persons are treated fairly and considerately and that all projects are taken very seriously.
Any shopper who is suspected of falsifying reports will promptly be removed from our database and will not be paid for the assignment.
At Market Viewpoint, we have very high standards for writing skills. We firmly believe that the reports we submit to our clients are a direct reflection of us as a quality organization. We expect our shoppers to hold the same belief when they submit work to us.
Grammar, spelling, punctuation, content, and coherence are all critical to this process. You should never submit your work without spell checking it. Some shoppers even get others to look over their work before they submit it to us.
If your work in this area is considered to be substandard, we will make appropriate notations in our database and possibly remove you completely should your work fail to improve. We invite you to make use of some of the tips and tools we discuss in our blog.
Market Viewpoint is a member of MSPA-Americas, the trade organization for the mystery shopping industry. Many independent contractors take advantage of MSPA’s training programs to hone their reporting skills.
We recommend MSPA as a source for training and guidance in the mystery shopping industry. MSPA has many training modules and certifications to help you grow in your mystery shopping business.
If you are uncertain about the various aspects or components of your shop, contact your scheduler or account manager. Email will provide the quickest response, but you can always call and leave a message at 610-942-7030. Always inform us if you run into any problems or difficulties with your shop or with meeting deadlines. Good communication is essential to smooth mystery shopping and results reporting.
Under no circumstances should a shopper ever contact the client. Should you have questions about your assignment or reimbursement for your work, please email your account manager or call at 610-942-7030 and we will be happy to assist you.
If Market Viewpoint contacts you via phone or email with questions on an assignment, we expect that you will call or email us back at your earliest convenience. If you work full-time and have not given us permission to contact you at work, we suggest that you check your voice mail and home email often to expedite the communication process. Our clients depend on us to supply them with timely information and your assistance may be critical, so make us a priority on your callback list.
Once you have filled out our Shopper Profile we will contact you to be considered for shopping assignments available in your area.
If you are already a Market Viewpoint Shopper and wish to make changes to your contact information, go to your Shopper Home or review the job board CLICK HERE.