Market Viewpoint is a mystery shopping company providing expert customer experience research and consulting services since 1996.Client Login | Shopper Login
Professional Mystery Shopping Company
Customer Service Evaluations

Customer Service Audits

Angela Megasko is a Pennsylvania-based marketing professional with over 30 years of experience in the marketing industry. She formed the company, Market Viewpoint, to provide consulting services to organizations that were interested in realizing higher rates of profitability through customer retention. The primary focus of this consulting company is a professional, legitimate mystery shopping service that performs customer service evaluations for a wide variety of organizations, internationally.

Prior to the formation of Market Viewpoint, Angela served as the Director of Marketing for a large continuing care retirement community. She was also in the marketing department of a Chester County, Pennsylvania hospital, and has a number of years of experience in the computer field.

In addition, she has developed programs and consulted on customer service, marketing, sales, personnel training, communications, and organizational development issues. She is involved in many professional business associations based both locally and nationally.

Angela earned a Bachelor of Business Administration degree from Temple University with a concentration in Marketing and Management. She received her Master of Management degree from Penn State University.

In the past, she served the American Cancer Society as a volunteer board member on a local and regional level. She was a founding board member of the Professional Business Network in Pennsylvania and the Women's Business Mentoring Council, established to support and encourage the female entrepreneur population. Currently she is a member of The National Association of Women Business Owners, where she holds the position of Boad Secretary and co-chair of the membership committe. She is also a member of the Exton Region Chamber of Commerce.

Field Evaluation Team

Our team of field researchers, evaluators, and auditors are the best in the industry. They have the skills necessary to deliver a high-quality customer service audits to you each review period. Honesty, excellent writing and verbal skills, attention to detail, organizational and time management skills are among the skill set that makes our shopping team the best.

We have a wide variety of researchers in our database. They come from all walks of life and we are prepared to match your project to the demographic that meets with your specifications. Our careful screening and selection process allows us to make a proper match for you from our database of talented evaluators.

Prior to being assigned to a project, our field researchers are coached regarding the specifics of their assignment. They are made aware of how your project is to be conducted and we share with them the importance of the data they will be collecting and the observations they will be making. Our evaluation team is keenly aware of the impact of their observations for our client organizations and the employees who work for them.


© 2017 Market Viewpoint · 995 Fairview Road · Suite 202 · Glenmoore, PA 19343-1813 · Phone: 610-942-7030 · Fax: 610-340-2431