Mystery shopping helps our clients know when to make a change – in personnel, in store layout, in product selection, marketing, and more! But what does mystery …
[Read more...] about It’s Not Only About Making Money: Stories from Mystery Shoppers
Become A Mystery Shopper
Surrendering to the Customer or Surrendering to Service?
We often resist the demands of our customers because we see them as just that, “demands”, not “opportunities to serve”. Now I am not suggesting that customers …
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Managers Managing Feedback
Mystery shopping is an excellent way to garner feedback about your organization. It allows you, as a manager, to discover many things about your operations that …