Have you ever been in a store or an office talking with the staff about what you are looking for or why you are there – and their eyes glaze over? It quickly …
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customer expectations
How to Make a Customer Focused Strategy Really Work
A recent piece I wrote discussed how the customer expectation has not changed in 20 years. Your customer wants you to listen – and respond – appropriately and …
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Customer Service 1997-2017 – What Has Changed?
Think back to just 20 years ago. The internet was in its toddler years. And the general population was having fun passing around jokes via email. (Thank …
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