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customer service culture

Workplace Training

Angela Megasko / August 21, 2018

Providing Workplace Training for Multiple Generations

Training is a hot topic these days. There are the popular discussions about sensitivity training spurred on by racial bias shown at Starbucks in April 2018. The …

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Training

Angela Megasko / May 15, 2018

When You Say You Don’t Have Time for Training – What Do You Really Mean?

When I hear someone say they don’t have the time for training in their organization, I know that what they are really saying is that training is not a …

[Read more...] about When You Say You Don’t Have Time for Training – What Do You Really Mean?

Customer Service Excellence

Angela Megasko / May 1, 2018

Create a Customer Service Excellence Culture by Exercising 10 Minutes a Day

This week we feature an article by Jason Grills about Creating Customer Service Excellence in your culture. Jason tells us the importance of goals, routine, and …

[Read more...] about Create a Customer Service Excellence Culture by Exercising 10 Minutes a Day

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