Training is a hot topic these days. There are the popular discussions about sensitivity training spurred on by racial bias shown at Starbucks in April 2018. The …
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customer service culture
When You Say You Don’t Have Time for Training – What Do You Really Mean?
When I hear someone say they don’t have the time for training in their organization, I know that what they are really saying is that training is not a …
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Create a Customer Service Excellence Culture by Exercising 10 Minutes a Day
This week we feature an article by Jason Grills about Creating Customer Service Excellence in your culture. Jason tells us the importance of goals, routine, and …
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