You already know that mystery shopping, customer survey cards, focus groups, and customer surveys can be a great source of customer feedback. But did you also …
customer service strategies
Let’s Not Fight (Online) – OK?
We’re taking our conversations online – all of them it seems – even the ones that really should remain private. Many of you are seeing your social media sites …
Words + Attitude = Happy Customers
In this post, I share a recent customer service experience and how - when it was finally handled properly - it made me a happy customer. I share some simple …