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customer service

Budgeting

Angela Megasko / July 31, 2018

Crunch Time for Budgeting? Here’s What You Need to Know!

(Updated from original publication on August 4, 2016) For several years, there has been discussion on how expensive and useless budgeting is for businesses …

[Read more...] about Crunch Time for Budgeting? Here’s What You Need to Know!

Customer experience

Angela Megasko / July 24, 2018

How Good are You at Making Your Customer Happy?

A lot of money is spent coming up with ways of making your customer happy. Give-aways, rebates, discounts, loyalty cards. All sorts of tricks of the trade. But …

[Read more...] about How Good are You at Making Your Customer Happy?

Customer Service Skills that Wow

Angela Megasko / July 17, 2018

Do Your Customers Say, “Wow! They Really Care?”

I often write about the ‘fly on the wall’ perspective of your customers’ experiences. Many managers believe that they have that perspective because they are …

[Read more...] about Do Your Customers Say, “Wow! They Really Care?”

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