I was recently asked about the importance of strategizing for the customer journey. And what you need to understand about your customer to get it right. You …
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How to Provide Competent Customer Service
Data drives our society. There are numbers and statistics for everything and anything. Some make sense, and some make no sense at all. The statistics below …
[Read more...] about How to Provide Competent Customer Service
An Ice Cream Lovers Example of Developing a Successful Customer Experience Strategy
I recently had the opportunity to be part of a panel of customer service experts and business leaders, sharing our thoughts on the first step to developing a …