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market research

Customer Journey

Angela Megasko / October 26, 2017

Personalizing Your Customers’ Journey

I was recently asked about the importance of strategizing for the customer journey. And what you need to understand about your customer to get it right. You …

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Competent Customer Service

Angela Megasko / July 27, 2017

How to Provide Competent Customer Service

Data drives our society. There are numbers and statistics for everything and anything. Some make sense, and some make no sense at all. The statistics below …

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Customer Experience Strategy

Angela Megasko / July 20, 2017

An Ice Cream Lovers Example of Developing a Successful Customer Experience Strategy

I recently had the opportunity to be part of a panel of customer service experts and business leaders, sharing our thoughts on the first step to developing a …

[Read more...] about An Ice Cream Lovers Example of Developing a Successful Customer Experience Strategy

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