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Mystery Shopping Companies

Angela Megasko / February 23, 2011

Creating the Ultimate Customer Experience: Game Plan

The ultimate illustration of perseverance in action took place 31 years ago this month. At the Lake Placid Olympics, a youthful team of amateur hockey players, …

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Angela Megasko / February 16, 2011

Creating the Ultimate Customer Experience: Friendly Persuasion

We've all heard the mantra: "If at first you don't succeed, try, try again." How many of us apply it to customer service? It's easy to write off a business …

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Angela Megasko / January 12, 2011

Creating the Ultimate Customer Experience: Integrity- Does Your Mystery Shopping Company Have It?

The longer I am in the business of mystery shopping, the more I see a lack of integrity in the way some mystery shopping companies do business. Because it is …

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