The ultimate illustration of perseverance in action took place 31 years ago this month. At the Lake Placid Olympics, a youthful team of amateur hockey players, …
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Mystery Shopping Companies
Creating the Ultimate Customer Experience: Friendly Persuasion
We've all heard the mantra: "If at first you don't succeed, try, try again." How many of us apply it to customer service? It's easy to write off a business …
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Creating the Ultimate Customer Experience: Integrity- Does Your Mystery Shopping Company Have It?
The longer I am in the business of mystery shopping, the more I see a lack of integrity in the way some mystery shopping companies do business. Because it is …