(Updated from original publication on August 4, 2016) For several years, there has been discussion on how expensive and useless budgeting is for businesses …
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mystery shopping provider
Do Your Customers Say, “Wow! They Really Care?”
I often write about the ‘fly on the wall’ perspective of your customers’ experiences. Many managers believe that they have that perspective because they are …
[Read more...] about Do Your Customers Say, “Wow! They Really Care?”
The Real Problem with Mystery Shopping
You wouldn’t think a mystery shopping provider would talk to you about the problems with mystery shopping. But I can’t lie and tell you mystery shopping …