I thought doctors were supposed to be smart people. The more I encounter this population in the medical community, the more I see that they bring a lot of …
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Creating the Ultimate Customer Experience: Give Me a Break!
Vacation - it's a beautiful thing, isn't it? Apparently not in the United States. ABC News reports that only 57% of Americans take all of their vacation …
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Creating the Ultimate Customer Experience: I Heart Customers
Ever see a receipt bearing the words "thanks to you, our valued customer" - and how often do you scoff? Especially when the receipt comes after you've scanned …
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