If you are going to give your customers a memorable customer experience, they need to be thanked for doing business with you. The great thing is, there are many ways to say “Thank You”; but just those 2 little words – spoken alone and coupled with sincerity – can be enough to maintain and grow your business. They are powerful words indeed.
During this season of gratitude and thankfulness, why not challenge your staff to come up with creative ways to express their appreciation, not only to the external customer, but to their internal customers as well?
External customers are individuals or groups who are external to the company and pay for goods and services.
Saying “Thank You” to an external customer is a motivator for them to return to do business with you. As humans, we want and need to hear appreciation from others. Your customers are included in this need to be acknowledged and appreciated.
Internal customers are employees who work for the same company but support each other in some capacity. For example, the customer service department is an internal customer to the maintenance department. Thanking an internal customer is just as important if our goal is to create cooperative relationships, bonded teams, and a positive workplace.
[tweetthis]Never miss an opportunity to say “thank you.”[/tweetthis]
It’s an acknowledgement that you care about and respect those who are helping you. The expression will not go unnoticed and will be one of the things that people remember about you, because you made them feel appreciated.
Do you train your employees to say “thank you” at the end of each transaction? What other phrases of appreciation might your staff incorporate into their closing comments?
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