I am getting ready to design and facilitate a sales and customer service training program for one of my favorite clients. One of the first things we’ll need to decide is where and when to hold the program since they will be training their entire staff. I want to help my client get buy in from the staff that this training program is going to help them be more competitive in the marketplace. One of the best ways I know how to do this is to take their work environment and the work load situation into account even before we put a date on the calendar. You have no idea how much employees appreciate it when you take that into account when scheduling training programs.
Here are a couple of rules I like to live by when working with clients who hire Market Viewpoint for our training services:
- Avoid Monday and Friday classes.
- Avoid scheduling classes the first week of the month and the last. (These weeks of the month, in many companies, carry extra responsibilities for the staff)
- Keep the programs short. Adult learners worry about all the work they’ve left on their desks and tend to lose focus after about 2 hours.
- Make the program interactive. Give employees the chance to express themselves. It’s amazing what can come up.
No matter how great the material is that is being presented, if your staff feels stressed by being there, they won’t absorb it or put it into practice when they get back to their desks.
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How are you making your training programs convenient for your employees?