Trends show that the current workforce places a high value on learning and development. And customers are choosing who they buy from based on their experiences with a company.
So how does a manager like you get your staff interaction to be focused on a customer-centric culture?
People come to work in your organization with an expectation of not only getting a paycheck, but to be able to bring something of value to the company. They also expect to get direction and development assistance needed to become leaders.
As I recently noted, when an organization places value on growth and improvement for individuals and communicates how this can positively affect the corporation – real behavior changes can result.
Creating a customer-centric culture does not happen without design and planning. Your employees need to know and understand what is most important to fulfill your vision – and to keep your customer coming back.
Market Viewpoint has created interactive employee development training sessions to teach your staff – from human resources and marketing, through to the front-line sales reps – the importance of ‘walking the talk’ of excellent customer service and customer experiences.
There is not an industry today who can afford to not focus on CX. But it starts with having the right people, developed and train, to deliver the best of customer-centric excellence.
Introducing Market Viewpoint’s newest training module:
Customer-Centric Excellence in Your Workplace
Training to create a customer-focused culture
Developing your staff to read, understand, and respond to the needs of your clients will take your business from being a market leader to a market dominator.
Using a highly interactive format, these training sessions will:
- Provide the tools your staff needs to attract and hire the right type of people for a customer-centric
- Explain why a customer-centric culture creates increased satisfaction.
- Motivate employees to tell and not sell by communicating (listening and responding) appropriately.
- Help you identify technology which can assist to eliminate the barriers to delivering superior customer service.
- Focus on the contributions made by each member of your team to achieve success.
Angela Megasko, CEO & President, will be presenting these sessions. Angela’s 30+ years of experience in the customer service and market research fields provide her with insights and strategies to teach your staff to listen, learn, and respond appropriately to each customer’s needs.
Your customers demand consistency in experience and service. Talent development drives growth. Make sure your team is cohesive in their focus on the customer – and your company is retaining the customers who increase your bottom line.
Market Viewpoint’s mission is to serve the customer service industry through research, training and coaching. Allow us to work with your team to develop the best customer-centric culture possible.We are scheduling two-hour, half-day, and full-day training sessions for 2018. Contact me directly at 610-942-7030 x1 or email: firstname.lastname@example.org
To your success,
P.S. Contact me in February for our special ‘Heart of Achievement” discount on your training session!
To view other training modules offered by Angela and the Market Viewpoint team, click here.